Larissa Herda attends her first NSTAC meeting at the White House and meets with President Obama. Larissa Herda, CEO and President of tw telecom, Leeds CESR Board Member and Visiting Speaker, was appointed to the National Security Telecommunications Advisory Committee (NSTAC) by President Obama. NSTAC is comprised of industry chief executives from major telecommunications companies, network service providers, information technology, finance, and aerospace companies. These industry leaders provide the President with collaborative advice and expertise, as well as robust reviews and recommendations. The NSTAC’s goal is to develop recommendations to the President to assure vital telecommunications links through any event or crisis, and to help the U.S. Government maintain a reliable, secure, and resilient national communications posture.

Colleen Drinnon, an American Family Insurance agent in North Las Vegas, NV, has been recognized for customer satisfaction excellence under the J.D. Power and Associates Distinguished Insurance Agency ProgramSM. Drinnon joins other American Family agents who have demonstrated the highest level of commitment to outstanding customer service. Drinnon has been an agent for American Family since March 2008. Her office is located at 5960 Losee Rd. Ste. 124, North Las Vegas, NV 89081. "Industry-leading service is our standard across the board," said Jack Salzwedel, American Family president. "Almost two-thirds of American Family agents made the commitment to achieving this award, and that speaks volumes about their dedication to our customers."

This award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. Answer Plus was presented with the award at ATSI’s Annual Convention held at the Grand Hyatt, San Antonio, TX.